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Method 1: Check your internet connection

  • Switch off your wifi and connect your computer to the ethernet cable.
  • Turn off your WiFi router and wait for a few seconds.

Method 2: Check if Prime Video is down

Method 3: User built-in troubleshooter

Windows 11 has a built-in troubleshooter for the Microsoft Store apps. You can use this feature to fix your prime video application. Do note that Windows 11 Insider Build 25169 or higher will show Microsoft Store apps troubleshooter as Windows Store Apps. Here is how you can do that.

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  • Open settings in your windows 11.

  • Scroll Down and look for troubleshooting, once found click on it.

  • Click on the Other Troubleshoot at the bottom.

  • Click Windows store apps.

  • Follow on-screen instructions and complete the troubleshooting.

Method 4: Update Display Drivers

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  • Open the device manager on windows 11.

  • You will see a list of devices, click on the display drivers.

  • Your display driver will pop up. Right-click on the display driver name.

  • Click on update drivers.

  • Click on search automatically for the drivers.

  • Follow on-screen instructions.

Method 5: Reset Prime Video App

If your prime video application is still creating an issue for you. Try resetting all settings of the application. Resetting all settings will remove all information and account details from the application. But it can fix your video app issue. Here is how you can do that.

  • Press Win+I on your keyboard.

  • Settings will open up, click on apps from the left side.

  • Select Apps and Features.

  • Find Prime Video App from the list.

  • Click on the three dots in front of the prime video apps.

  • Click on the advanced option.

  • Click on reset.

  • Once done. Open your application and fill in your details again and try opening the app again.

Method 6: Reinstall the application

If nothing works, try reinstalling the application. A simple reinstall will fix any issue you are facing associated with the application. Here is how you can do that.

Conclusion